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Are you looking for ways to support your small business clients?

98% of all ABN registered in Australia belong to Small Business owners. With 93% turning over less than $2 Million each year. In terms of percentages of business ownership, just shy of 60% of people who own small businesses in Australia are aged 45 years and older.

Compared to younger business owners, the over 45s did not grow up with any technology. We (yes, I put myself in this bracket) didn’t have computer access at school and needed to learn everything we’ve picked up about digitisation on the fly.

As a result, many of my clients and community who identify in this age group feel the digital revolution has happened to them, leaving them overwhelmed and unsure where to begin.

During my years of digital coaching as a Federal Government small business advisory (ASBAS), I noticed time and again the ‘presumed’ knowledge that was frustrating many business owners. Consequently, I spend a considerable amount of my training sessions concentrating on the foundational work to bring communities to a level digital playing field.

The digital divide is real. It’s getting bigger, severely impacting our regional small business communities in particular.

In 2021 an NBN Co survey showed that close to half (49%) of Australians had increased their online shopping habits, and 70% were seeking out local small business operators to support… great news, I hear you say

But, (there’s always a but!) more than ⅔ of the respondents said a lack of digital presence by local small businesses prevented them from supporting business owners.

Australian Small Business and Family Enterprise Ombudsman Bruce Billson: “Fast and reliable internet is an essential service to most small businesses and especially those in regional and remote parts of the country,”

It’s part of the charter of ‘The Digital Guide’ as a social enterprise to ensure our regional small business communities understand how to leverage the opportunities digitisation offers.

Big businesses everywhere must contemplate ways to connect with and educate their small business clients to close the digital gap. By empowering small businesses with digital literacy, they can not only boost

That’s where I come in. I am the bridge that guides small business owners to overcome their fear of technology and provides practical, no-jargon solutions your small business communities can implement immediately.

I do this in a variety of ways, including training and coaching. Want to know more? Read on…


Australia’s Business Book of the Year and Best Technology Book 2021

“The End of Technophobia” empowers small business owners to take a comprehensive view of their operations and addresses common queries across various business domains, including marketing and sales, finance and productivity, customer experience, and the growing issue of cyber security. The book combines elements of a reference guide and a knowledge base, with Gen X pop culture humour and ample opportunities for practical implementation.

Priced at $34.95 AUD, with an additional $10 shipping fee within Australia, the book offers valuable insights for small business owners. If you’re interested in buying the book in bulk or including a custom imprint page from your company, click here to explore those options.


Small business owners place a high value on personal connections and trust in the individuals they do business with. When it comes to upskilling business owners over the age of 45, the most effective approach is through in-person presentations.

As a country girl, Tracy understands the need to take the time to familiarise herself with the town and region where she will conduct her workshops. She has established connections with councils, chambers of commerce, local business owners, and government departments throughout the country. Her research ensures that the content she delivers is relevant, practical and impactful.

She has numerous 5-star reviews and is constantly invited back into previously visited regions to continue her small business digital revolution.

Tracy is ready to inspire and educate your audience whether your small business clients are in Albany, Albury, Bundaberg, Barcaldine, Lightning Ridge, Lennox Head, or anywhere else across Australia.

Tracy’s workshops are lively, practical, and infused with humour. Participants will leave with boosted confidence and a “can-do” attitude towards their digital upskilling.

For more information on Tracy as a workshop presenter, click here.

Want to know more?


Maintaining an audience’s attention during a webinar or virtual workshop can be challenging, but Tracy has proven to be an exceptional virtual trainer in Australia. 

With a reputation for keeping her audience engaged and interactive, she hosts multiple virtual events each month. Tracy delivers numerous virtual workshops for organisations such as Kochie’s Business Builders, Regional Development Australia, various councils and government departments.

Here are some ideas for 2023 topics, but Tracy is happy to tailor a workshop to your specific audience:

  • “2023 Business Transformation: Harnessing the Power of AI Tools”
  • “ChatGPT: Unlocking your Potential for Business Growth”
  • “LinkedIn Domination: Maximising Your Business Potential on the Platform”
  • “Data-Driven Decisions: Mastering Social Media Analytics for Business Success”
  • “2023 Social Media Mastery: Staying Ahead of the Game.”
  • “Building an Online Empire: Leveraging Your Online Community for Growth”
  • “Google Algorithm Insights: What You Need to Know in 2023 to Rank”
  • “Safeguarding Your Business in the Digital Age: A Cybersecurity Workshop for Small Business Owners”
  • “Maximising Your Website: Tips for Improving Your Online Presence”
  • “Email Marketing for Small Businesses: Crafting Effective Campaigns”
  • “Content Marketing: Telling Your Business Story Through Engaging Content”
  • “Search Engine Optimisation: Boosting Your Online Visibility”
  • “Video Marketing: Using Video to Connect with Your Target Audience”
  • “Advertising on Social Media: Navigating the Paid Advertising Landscape”
  • “Branding Your Business: Developing a Strong and Consistent Brand Identity”
  • “Digital Marketing Strategy: Creating a Plan for Business Success in 2023”.

Want to know more?


According to the McKinsey global study of executives in 2020, “companies have accelerated the digitization of their customer and supply-chain interactions and of their internal operations by three to four years. And the share of digital or digitally enabled products in their portfolios has accelerated by a shocking seven years.”

What does this mean for the hundreds of thousands of Australian small business owners who have delayed or ignored these digital opportunities?

How do we tackle the crippling fear of technology that Australian Small Business and Family Enterprise Ombudsman Kate Carnell says is at the heart of the problem?

What can we do to increase digital literacy and unlock the $49 billion of private sector output identified by PriceWaterhouseCooper (PwC)? This thought-provoking keynote shines a light on the true gaps in the technophobic business owner’s knowledge bank, giving the audience clear and concise steps to close the digital divide.

Want to know more?


I love to structure and design a program that’s specific to your
needs. This could include:

• Choosing the right tech solution
• Finding suppliers that fit the business
• Boosting productivity
• Creating digital customer experience
• Managing your digital reputation
• Working remotely
• Future-proofing your business

And with 30+ years of marketing and sales experience (and a decade of owning a small business) I’m a recognised authority in:

• Digital marketing strategies
• Podcasting for business
• Social media
• Customer engagement
• Sales funnels that work
• Analytics
• Websites and Google requirements

Let’s create a program around your unique requirements.